Help center
Frequently asked questions
Quick answers about course reporting, requirements, exams, and our refund policy.
Course credits and requirements
How long does it take to submit my completed courses to CTEC?
We submit completed courses to CTEC on Mondays.
Are Tax Courses Online courses approved by the IRS?
We are approved by the IRS, CTEC, and Oregon. Refer to each course page to see its current accreditations.
What is the last day I can pass a course for the current renewal cycle?
Oregon LTP: September 30; Oregon LTC: May 31; CTEC: October 31; and IRS: December 31. Education taken after these dates will be applied to the next renewal cycle.
How many continuing education credits does California require?
CTEC requirements are 10 hours of federal tax law, 5 hours of California tax law, 2 hours of ethics, and 3 hours of federal tax law updates.
Which courses satisfy the CTEC renewal requirements?
See our current CTEC continuing education breakdown for the courses and credits you need.
Exams and refunds
What is your refund policy?
We offer a 100% money-back guarantee at any time before you pass the final exam.
What happens if I don’t pass the exam on my first try?
You can retake the exam as many times as needed until you pass with a score of 70% or higher.
Will you tell me which final-exam questions I missed?
To protect the integrity of our exams, we cannot provide the specific questions missed on a final exam.
Still have a question?
Send us a message and our support team will be happy to help.